Refund policy

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, or if you'd simply like to return your item for a refund, we are more than happy to assist you.

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decide to cancel your order: If the order hasn't been shipped out yet, we can cancel the order. Cancelled Orders are subject to a 3.5% transaction fee that is charged by our payment processor and is non-refundable. Any order processed and later cancelled will incur this cost.  If you do not cancel the order before it is shipped, please refer to scenario 3 below.
   
   

2. Returns: 
   Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we are unable to offer a refund or exchange.

   All Returns are subject to a 15% restocking fee to cover shipping charges.

   Bags
   Our bags are manufactured by several manufacturers. In the event that your bags have a defect, we will help work with you and the vendor to get a replacement bag sent to you.

   
   

   Custom Bags: Once a mockup of your custom bags have been created, reviewed by you, and approved for print, they cannot be cancelled or refunded due to the nature of being one of a kind custom prints.